Refund Policy – Portal

Refund Policy

Last Updated: 18 August, 2023

Refund Eligibility

Refunds may be issued if the Service Provider fails to deliver the agreed-upon services as per the project requirements.
Refunds will not be issued if the customer changes project requirements or cancels the project after the work has commenced.

Refund Process

Customers must submit a refund request within a specified timeframe after the service delivery date.
Bayleaf Service Hub will review the refund request and may require additional information or evidence from both the customer and the Service Provider.
Bayleaf Service Hub will make the final decision on refund eligibility based on the provided information.